Last
Updated: December 18, 2019
Endless Vacation Rentals, brought to you by RESORT
RENTAL, LLC (operating as Holiday Rentals, LLC in MD and TX; collectively referred
to as “RESORT RENTAL, LLC,” “We”, “Us”, or “Our”)
cares about privacy issues and wants you to be familiar with how we collect, disclose,
and otherwise use (“Process”) information about you.
This privacy notice (“Privacy Notice”) describes our
practices in connection with information we collect through our websites (“Websites”),
social media pages we control (“Social Media Pages”),
and software applications we make available for use on or through computers and mobile
devices (“Apps”), that include a link to this Privacy
Notice, and through any of our offline activities, such as when you provide your information
on the phone via our call centers or in person (“Offline Activities”)
(collectively, including the Websites, Apps, Social Media Pages, and Offline Activities,
the “Services”).
Our privacy practices may vary
among the countries in which we operate to reflect local practices and legal requirements,
such that our practices may be more limited in such jurisdictions.
Click
here to read about Your California Privacy Rights.
Please
read the following to learn more about our privacy practices.
What Information Is Collected
and How Is It Collected?
1.
We may collect “Personal Information” (information that identifies you
or relates to you as an identifiable person) about you such as your:
- Name
- Postal
address (including billing and shipping addresses)
- Phone
number
- Email address
- Credit or debit card number
- Financial information
in certain circumstances
- Social media account
information
- Stay, trip, product, service or related
information, such as your preferred location/facilities, dates and number of people/children
travelling with you
- Special needs or conditions
that may impact your stay
- Driver’s license,
government-issued ID, or passports
- Geolocation
information
- Communication, product, service or
other preferences
- Your opinions, comments, suggestions,
inquiries and other communications you provide to us.
- Demographic information
- Audio/Visual recordings
such as when you call our customer service phone number or participate in having a
photo taken for an activity, resort, etc.
- Internet
Click Activity on our websites
- IP address or Device
ID
- Account or Membership ID
2. We may collect information from you when you
interact with us such as when you:
- Register
for, use, or make a payment for a product or service
- Contact us with a question or request
- Use
our Services
- Make a reservation
- Stay at one of our affiliated resorts
- Provide
a testimonial or story, or post or submit a photo, review or comment
- Participate in a competition, promotional activity or sweepstakes
- Provide feedback or complete a survey
- Participate in any loyalty or other programs
- “Like”,
“Follow” or otherwise connect with or post to one of our Social Media
Pages
- Provide services to us (for example, as
a vendor or contractor)
3.
Other information we collect about you:
- Cookies: Our Services may use “cookies” and similar
technologies (collectively, “cookies”). Cookies are small text files this
Website sends to your computer for recordkeeping purposes; this information is stored
in a file on your computer’s hard drive. Cookies make web surfing and browsing
easier for you by saving your preferences so we can use these to improve your next
visit to our Website.
- One purpose of cookies is
to simplify the use of the Website. For example, cookies may save a user’s login
details, so that they do not need to login every time.
- Cookies may be either “persistent” or “temporary” (or
“session”) cookies. A persistent cookie retains user preferences for a
particular Website allowing those preferences to be used in future browsing sessions
and remains valid until its set expiry date (unless deleted by the user before the
expiry date). A temporary cookie, on the other hand, will expire at the end of the
user session, when the web browser is closed.
- Cookies
are also used for statistical or marketing purposes, to determine how the Website
is used. These cookies are provided by us or by third parties (e.g., advertising partners).
While we do not control or have access to the advertiser cookies we do permit them
to be used on this Website to facilitate tailored advertising and monitor patterns
of buying specific goods or interest in - for example, holidays or hobbies. These
cookies run advertisements tailored to the user based on his online buying habits.
- Pixels, Beacons: We or third party
ad servers, including Facebook, may use cookies or invisible pixels or beacons on
this Website to count how many users visit certain pages or take certain actions to
collect or receive information from this Website and elsewhere on the Internet. We
may use this information to improve our marketing programs and content, and to target
advertisements at this Website and/or on other sites.
- From Other Sources: We may receive your Personal Information
from other sources, such as public databases, joint marketing partners, data firms,
social media platforms, from people with whom you are friends or otherwise connected
on social media platforms, as well as from other third parties.
- Mobile Devices: When you use or access our Services from a
mobile device, we may collect information such as your unique device ID and your location.
If you download and use an App, we and our service providers may track and collect
App usage data, such as the date and time the App on your device accesses our servers
and what information and files have been downloaded to the App based on your device
number, as well as any other Personal Information specified by the App in its terms
or notices.
- Do Not Track Signals:
At this time, we do not respond to browser ‘do not track’ signals, as
we await the work of interested stakeholders and others to develop standards for how
such signals should be interpreted. Third parties, including our service providers,
may collect information about your online activities over time and across different
websites, including when you visit our website. You can learn about how to exercise
choice regarding the collection of information about your online activities over time
and across third-party websites or online services by visiting http://www.aboutads.info/ and http://www.networkadvertising.org/.
- Google Analytics: We use Google Analytics to help us get a
better understanding of how visitors use this Website and to facilitate interest based
advertising associated with your Google Account and other devices you use. The information
generated by the Google Analytics cookie about your use of this Website is transmitted
to and stored by Google. If you do not want your activity on this Website to be tracked
by Google Analytics, you may opt out by using this link: http://tools.google.com/dlpage/gaoptout?hl=en.
- Internet Based Advertising: We may use third-party advertising
companies to serve advertisements regarding goods and services that may be of interest
to you when you access and use our Services and other websites, apps or online services,
based on information relating to your access and use of our Services and other websites,
apps and services on any of your devices, as well as information received from third
parties. To do so, these companies may place or recognize a unique cookie on your
browser (including through the use of pixel tags as described above). They may also
use these technologies, along with information they collect about your online use,
to recognize you across the devices you use, such as a mobile phone and a laptop.
If you would like more information about this practice, and to learn how to opt out
of it in desktop and mobile browsers on the particular device on which you are accessing
this Privacy Notice, please visit http://www.aboutads.info/
and http://www.networkadvertising.org/
to opt out in mobile apps. You may also opt out in Twitter by going to your account
privacy settings and unchecking the box next to “Tailor ads based on information
shared by ads partners.”
- Other Non-Personal
Information: In addition to any Personal Information or other information
you choose to provide to us on the Services, we and our third-party service providers
may use a variety of technologies, now and hereafter devised, that automatically collect
certain website usage information whenever you visit or interact with the Services.
This information may include browser type, operating system, the page served, the
time, the source of the request, the preceding page view, and other similar information.
We may use this usage information for a variety of purposes, including to enhance
or otherwise improve the Services. In addition, we may also collect your IP address
or some other unique identifier for the particular device you use to access the Internet,
as applicable (collectively, referred to herein as a “Device Identifier”).
A Device Identifier is a number that is automatically assigned to your device, and
we may identify your device by its Device Identifier. When analyzed, usage information
helps us determine how our Services are used, such as what types of visitors arrive
at the Services, what type of content is most popular, what type of content you may
find most relevant and what type of visitors are interested in particular kinds of
content and advertising. We may associate your Device Identifier or website usage
information with the Personal Information you provide, but we will treat the combined
information as Personal Information.
We use non-personal information
in a variety of ways, including to analyze site traffic, understand customer needs
and trends, carry out targeted promotional activities and to improve our services.
We may use your non-personal information by itself or aggregate it with information
we have obtained from others. We may share your non-personal information with our
affiliated companies and third parties to achieve these objectives and others, but
remember that aggregate information is anonymous information that does not personally
identify you. We may provide our analysis and certain non-personal information to
third parties (who may in turn use this information to provide advertisements tailored
to your interests), but this will not involve disclosing any of your personally identifiable
information.
As aggregated or anonymized information does not constitute Personal
Information, we may use it for any purpose. If we combine anonymized or aggregated
data with Personal Information, we will treat the combined information as Personal
Information according to this Privacy Notice.
Why and How We Use Your Information
We may Process Personal Information in connection with any of the following:
1. Our business transactions
with you, including, but not limited to:
- Entering into or performing a contract with you.
- Responding to your inquiries and fulfilling your requests.
- Sending administrative information to you, for example, information regarding
the Services or an event you are attending.
- Completing
and fulfilling any purchases or requests for services.
2. For our legitimate business interests, including,
but not limited to:
- Personalizing
your experience on the Services by presenting products and offers tailored to you.
- Allowing you to participate in sweepstakes, contests,
and similar promotions, and administering such activities (each of which may have
additional rules and could contain additional information about how we Process your
Personal Information).
- Facilitating social sharing
functionalities of your social media account(s).
- Carrying
out data analysis, audits, fraud monitoring and prevention, internal quality assurance,
developing new products, enhancing, improving or modifying our Services, identifying
usage trends, auditing use and functionality of our Services, helping enforce compliance
with our Terms of Use, helping protect our Services, determining the effectiveness
of our promotional campaigns and operating and expanding our business activities.
- Subject to your marketing preferences (which may include
consent to marketing under applicable law), to send you newsletters or marketing communications
we believe may interest you, for our own products and services, and on behalf of our
Affiliates or selected third parties, via postal mail, email, phone or text messaging.
3. In accordance with
any consent you may have provided. You have the right to decline to provide
your consent and, if consent is provided, to withdraw it at any time.
4. As necessary or appropriate for legal reasons,
including, but not limited to:
- Under
applicable law.
- Complying with legal process.
- Responding to requests from public and government authorities,
including those outside your country of residence.
- Enforcing
our terms and conditions.
- Protecting our operations
or those of any of our Affiliates, RCI affiliated resorts or other third parties.
- Protecting our rights, privacy, safety or property,
or that of our Affiliates, RCI affiliated resorts, you, or other third parties.
- Allowing us to pursue available remedies or limit damages
we, our Affiliates, RCI affiliated resorts or other third parties, may sustain.
When
We Disclose Your Information
We may disclose your information
as follows:
- Affiliates:
We may disclose your personal information to any other entity that is, at the time
you disclose your Personal Information, directly or indirectly controlled by, or under
common control with us (“Affiliates”) for the purposes
described in this Privacy Notice, including under “Why and How We Use
Your Information”, unless otherwise prohibited by applicable law. You
can find more information about our primary operating Affiliates in our Annual Report
as of the date the Annual Report was published or by contacting us at the contact
information set forth below in the section titled “How Can You Contact
Us?”.
- Vendors and Service
Providers: We may disclose your personal information to vendors and service
providers we retain in connection with our business such as: travel services companies,
financial services companies, property owners’ associations, vacation insurance
companies, website hosting, data analysis, payment processing, order fulfillment,
information technology and related infrastructure provision, customer service, email
delivery, credit card processing, tax and financial advisers, legal advisers, accountants,
auditing services or others. We may also share your information to our preferred service
providers – organisations that have agreed to offer our members preferential
rates and offers, so that they may verify your eligibility for these offers and communicate
them to you. We may also share your information with selected third parties so that
they may offer you their products and services. We will always ask you in advance
for consent for us to pass your details to third parties for marketing purposes.
- Business Partners, Sponsors, and Other Third
Parties: We may disclose your Personal Information to business partners,
co-sponsors of promotions, and other third parties in order to provide you with services
that may interest you. For example, we may share your Personal Information with the
owners and operators of affiliated and unaffiliated hotels and resorts, airlines,
car rental services, retail stores, credit agencies and other third parties to facilitate
reservations, to offer you products or services, or in connection with any loyalty
program we may provide or a loyalty program of one of our partners. We may also co-sponsor
promotions, sweepstakes, or other events with a third party and may share your Personal
Information in connection with these events. Further, we may share your Personal Information
with third party providers located on-site at hotels or resorts, such as time-share,
spa, golf, concierge, and dining providers. If you provide additional information
to any of these third parties, such information will be subject to such third parties’
privacy practices.
- Resorts or Business
Partners: We may share Personal Information with RCI affiliated resort owners
and operators in order to provide you with services, facilitate a booking you requested,
generate leads in connection with their offers to sell timeshares to you, to facilitate
their understanding of their owners’ exchange history and utilization, or to
respond to your inquiry for further information about mini-vacations at resorts where
a resort tour is either required or requested of you by the resort owner or operator.
- Message Boards: We may make reviews,
message boards, blogs, and other such user-generated content facilities available
to users. Any information disclosed in these areas becomes public information and
you should always be careful when deciding to disclose your Personal Information.
We are not responsible for privacy practices of other users including website operators
to whom you provide information.
- Merger
or Acquisition: We may disclose your Personal Information to a third party
who acquires any part of our business or the business of any of our Affiliates, whether
such acquisition is by way of merger, consolidation, divestiture, spin-off, or purchase
of all or a substantial portion of our assets.
- Disclosure
Permitted by Law: We may disclose your Personal Information to law enforcement
authorities, government or public agencies or officials, regulators, and/or to any
other person or entity having appropriate legal authority or justification for receipt
of your information, if required or permitted to do so by law or legal process, to
respond to claims, or to protect our rights, interests, privacy, property or safety,
and/or that of our Affiliates, you or other third parties.
How Do We Safeguard Your Information?
We will take reasonable steps to protect the information you provide us from loss,
misuse and unauthorized access, disclosure, alteration and destruction. We have implemented
appropriate physical, electronic and managerial procedures to help safeguard and secure
your information from loss, misuse, unauthorized access or disclosure, alteration
or destruction. Unfortunately, no security system is 100% secure, thus we cannot ensure
the security of all information you provide to us via the Services.
Other Important Information
- Information Provided on Someone Else’s
Behalf: If you provide us with information about someone else, please ensure
you have the person’s permission to do so for the purposes detailed in this
Privacy Notice.
- Links to Websites:
The Services may have links to other websites that are not operated by us; we have
no control over how these websites may collect your information and no liability for
the practices, policies and security measures implemented on these websites. You should
read the privacy notices on those other websites before you submit your information
through them.
- Social Media Sites:
Please note that we are not responsible for the collection, usage and disclosure policies
and practices (including data security) of other organizations, such as Facebook,
Apple, Google, Microsoft, RIM or any other app developer, app provider, social media
platform provider, operating system provider, wireless service provider or device
manufacturer, including any Personal Information you disclose to other organizations
through or in connection with the Apps or our Social Media Pages.
- Changes to Our Privacy Notice: From time to time we may revise
this Privacy Notice and/or use Personal Information for new, unanticipated uses not
previously disclosed to meet changes in the regulatory or business environment, or
to satisfy the needs of our customers and service providers. Updated and date stamped
versions will be posted on the Services. Unless otherwise required under applicable
law (e.g. obtaining consent from you for the relevant material changes) the revised
Privacy Notice will take effect immediately upon such posting.
- Minors: We do not knowingly collect, maintain or use Personal
Information from individuals under 18 years of age in connection with, and no part
of our Websites, Social Media Pages, and Apps is directed to, individuals under the
age of 18. If we do incidentally collect or maintain Personal Information from individuals
under 18 years of age, you may request deletion of such information by contacting
us as set forth under “How Can You Contact Us?” below.
- International Transfers: We are an
international company and we may, subject to applicable law, transfer your information,
to our Affiliates or selected third parties outside the country where you are located
and where information protection standards may differ (e.g., your information may
be stored on servers located in other jurisdictions). We will utilize appropriate
safeguards governing the transfer and usage of your Personal Information, such as
an adequacy decision by the European Commission, Model Clauses or other applicable
adequacy mechanisms. If you would like further detail on the safeguards we have in
place you can contact us directly as set forth in “How Can You Contact
Us” below.
- Retention Period:
We will retain your Personal Information for the period necessary to fulfill the purposes
outlined in this Privacy Notice unless a longer retention period is required or permitted
by law.
Your
Choices and Rights
- Changes
to Your Marketing Preferences: You can opt-out from receiving future marketing
communications from us at any time by:
- Using the
unsubscribe function in the email you receive from us; or
- Contacting us as set forth under “How Can You Contact Us?”
below.
- Withdrawing Your Consent:
You may withdraw any consent you have provided to us to Process your information at
any time.
- Accessing your Information:
In accordance with applicable law, you may access the Personal Information we Process
about you.
- Any request to access or obtain copies
of your Personal Information must be made in writing by contacting us as set forth
under “How Can You Contact Us?” below. We may, depending
on the applicable law in your country, be entitled to charge a nominal fee to cover
some of our administration costs in connection with the provision of such information.
We may also ask you to verify your identity and to provide further details relating
to your request.
- Correcting your Information:
We will take reasonable steps to ensure the accuracy of the Personal Information we
retain about you. It is your responsibility to ensure you submit true, accurate, and
complete information to us, and timely update us in the event this information changes.
You may request that any inaccurate or incomplete Personal Information held by us
or on our behalf is corrected, by contacting us as set forth under “How
Can You Contact Us?” below.
- Deleting
your Information: Under certain circumstances, you may request we delete
Personal Information we hold about you by contacting us as set forth under “How
Can You Contact Us?” below. We will assess your request and determine,
under applicable law, whether we are required to delete this information.
- Objecting to Processing: If you would
like us to stop Processing your Personal Information, you can request this by contacting
us as set forth under “How Can You Contact Us?” below.
We will assess your request and determine, under applicable law, whether we have any
justification for the continued Processing.
- Transferring
your Information: Under certain circumstances, you may receive your Personal
Information in a format that allows you to send it to another company or to direct
us to transfer it directly to another company.
Your Nevada Privacy Rights
Notice to Nevada Residents: If you are a resident of Nevada, under
certain circumstances, Nevada Civil Code Section NRS 603A.340 allows you to request
operators of websites not to sell your Personal Information. To make such a request,
please send an email to our Legal Services-Privacy Department at feedback@rci.com
or send a letter to:
RCI, LLC
9998 North Michigan Road
Carmel,
IN 46032
Attn: Legal Privacy
Your California Privacy Rights
1. Shine the Light
Law:
If you are a resident of California, California Civil Code Section 1798.83
allows you to request information regarding the Personal Information we collected
and third parties to whom we disclosed your Personal Information for the third parties'
direct marketing purposes during the preceding calendar year. To send this request,
you may contact us using one of the methods in the "How Can You Contact Us?"
section of this Privacy Notice.
2. California
Consumer Privacy Act ("CCPA"):
This section 2 is intended to satisfy
the requirements of the California Consumer Privacy Act ("CCPA"). The rights
of the CCPA are in addition to any other rights applicable to you in this Privacy
Notice. This section 2 takes effect January 1, 2020.
a) Personal Information Definition:
For the
CCPA, "Personal Information" is any information that identifies, relates to,
describes, is reasonably capable of being associated with, or could reasonably be
linked, directly or indirectly, with a particular individual or household.
b) Exclusions:
Some
Personal Information is not subject to the CCPA such as consumer credit reports and
background checks, publicly available data lawfully made available from state or federal
government records, and any other Personal Information exempt from the CCPA. This
CCCPA section does not apply to Our employees. A separate privacy notice applies to
Our employees.
c)
The Categories of Personal Information We Collect and Why We Collect Them.
Generally,
where applicable, we may collect the following categories of Personal Information
(as set forth in the CCPA) about you for the following purposes:
Personal Information Category
Identifiers: Identifiers such as your real
name, alias, postal address, unique personal identifier, online identifier, Internet
Protocol address, email address, account name, social security number, driver’s
license number, passport number, account number, rewards program number, and other
similar identifiers.
We may collect this information to establish a business record of you, setup rewards
and other accounts, create login credentials for you, and for similar reasons.
We may collect this information to communicate to you about your purchases, transactions,
contracts, our business relationship we you, and for similar reasons.
We may
collect this information to provide you with surveys for quality assurance, product
development and more.
We may collect this information to facilitate communications
to you regarding products/services that may be of interest to you.
We may collect
this information to provide a list to resorts, Home Owner’s Associations (HOAs),
and third party partners related to your transactions, election activities, ownership
and more.
We may collect this information to verify your identity such as when
you request access to your Personal Information or apply for a loan.
We may
collect this information such as government id related information in order to process
your loan application or provide information to a travel provider such as an airline
pertaining to your reservation.
We may collect this information to provide
a list of your emergency contacts.
We may collect this information to meet
a legal requirement such as recording a title or similar functions.
We may
collect your signature on documents like contracts, loan terms, waivers, etc.
Personal Information Category
Commercial Information:
Records of personal property, products or services purchased, obtained, or considered,
or other purchasing or consuming histories or tendencies.
We may collect this information to process
and/or administer your loan applications and loans, your contracts, your reservations,
your loyalty and/or rewards accounts, and more.
We may collect this information
to personalize your services/products, provide helpful suggestions, respond to your
commercial inquiries, and facilitate communications to you of products/services and
related features that may be of interest to you.
We may collect this information
to create efficiencies in managing reservations and recurring commercial interactions
with you or otherwise managing our ongoing business relationship.
We may collect
this information to maintain a record of your consuming history preferences and tendencies
to better serve you, to personalize an experience for you, and to meet other needs
of offering, providing and maintaining an ongoing service relationship with you.
We may collect your survey answers about events, products/services and more for
quality assurance, product improvement, and to facilitate marketing that may be of
interest to you.
Personal Information Category
Protected Classifications:
characteristics of protected classifications under California or federal law such
as race, color, sex, age, religion, national origin, disability, citizenship status,
and genetic information.
We may collect this information where needed for a legal or financial document
such as when we collect your marital status for a loan application.
We may
collect this information where needed for a reservation, such as where we may need
your gender to report to the airlines. We may also collect this information like gender
to address you with the proper salutation.
We may collect this information
to provide you with the proper accommodations or assistance such as when you notify
of us health related accommodations you require related to a reservation.
We
may collect additional information in this category as appropriate.
Personal Information Category
Biometric Information: physiological, biological
or behavioral characteristics that can be used alone or in combination with each other
to establish individual identity, including DNA, imagery of the iris, retina, fingerprint,
faceprint, hand, palm, vein patterns, and voice recordings, keystroke patterns or
rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain
identifying information.
We may collect biometric information in order for you to access portions of a resort
or property or to assist in a law enforcement investigation.
Personal Information Category
Internet Activity: Internet or other electronic
network activity information, including, but not limited to, browsing history, search
history, and information regarding a resident’s interaction with an internet
website, application, or advertisement, as well as physical and network access logs
and other network activity information related to your use of any company device,
network or other information resource.
We may collect this information to improve
our website functionality, improve transaction throughput, and personalize your experience.
We may collect this information to determine what interests you to facilitate targeted
communications of products and services to you. We may collect this information to
judge the effectiveness of any online marketing campaigns.
Personal Information Category
Geolocation Data: Precise geographic location
information about a particular individual or device.
We may collect your postal address, the
location associated with the device used of your internet activity in order to create
demographic analysis of visits to our site and promote interests in our products to
better market to and understand our customers.
We may collect this information
because of differences in jurisdictional laws to be sure we are compliant in our presentation
of content.
Personal Information Category
Audio/Visual Data:
audio, electronic, visual, thermal, olfactory, or similar information such as, CCTV
images and photographs, and audio recordings (e.g., recorded meetings).
We may
collect this information for quality assurance of product/service presentations or
communications, when you pose for videos/photos or provide audios at our resorts or
to us in any manner in order to improve our products and services, when you participate
in activities or excursions or attend other events as part of service delivery.
We may collect this information in public areas of our facilities and online to
provide safe and secure facilities and to ensure quality assurance.
Personal Information Category
Employment History: professional or employment-related
information.
We may collect details of your employment history such as job title and length
of time at your employment to process a loan application. We may collect employment
history as part of a larger analysis of you and what products/services would be well
suited for you. We may collect details of your employment history as part of your
credentials if you run for an elected position within the association of your vacation
ownership property.
Personal Information Category
Education Information:
information about education history or background that is not publicly available personally
identifiable information as defined in the federal Family Educational Rights and Privacy
Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99).
For example, we may collect this information
in order to process a loan, in order to match your potential interest and likelihood
of purchasing certain products/services, and as part of any office election you may
run for as a candidate related to an HOA.
Personal
Information Category
Profiles
and Inferences: inferences drawn from any of the information identified above
to create a profile about a resident reflecting the resident’s preferences,
characteristics, psychological trends, predispositions, behavior, attitudes, intelligence,
abilities, and aptitudes.
For example, we may infer what products or services may interest you, your predicted
attachment to your purchased products, your likelihood of purchasing other products,
your likelihood of exacting contract and loan terms, and more. We may demographic
information about you such as your age, income, etc.
OTHER PURPOSES FOR COLLECTING
AND USING YOUR PERSONAL INFORMATION:
Generally, we may use all of the above
categories of personal information for the following purposes where applicable:
- Security
and Monitoring. In order to monitor and secure our resources, network, premises
and assets, including:
- Monitoring for, preventing investigating, and responding to security and privacy
incidents
- Providing and managing access to physical and technical access
controls
- Monitoring activities, access and use to ensure the security and
functioning of our systems and assets
- Securing our offices, premises and
physical assets, including through the use of electronic access systems and video
monitoring
- Auditing, reporting corporate governance, and internal operations.
We process Personal Information for the purposes of performing audits of our business
operations, performing security reviews, ensuring we are meeting legal obligations,
managing your business record, and other auditing functions.
- M&A
and Other Business Transactions. For purposes of planning, due diligence
and implementation of commercial transactions, for example mergers, acquisitions,
asset sales or transfers, bankruptcy or reorganization or other similar business transactions.
- Defending and Protecting Rights. In order to protect and defend
our rights and interests and those of third parties, including to manage and respond
to employee and other legal disputes, to respond to legal claims or disputes, and
to otherwise establish, defend or protect our rights or interests, or the rights,
interests, health or safety of others, including in the context of anticipated or
actual litigation with third parties.
- Compliance with Applicable
Legal Obligations. Relating to compliance with applicable legal obligations
(such responding to subpoenas and court orders) as well as assessments, reviews and
reporting relating to such legal obligations.
d) WHERE DO WE GET YOUR PERSONAL INFORMATION?:
We may collect all of the Personal Information categories above primarily from
you such as when you fill out a form, contact us, submit documents to us, use our
websites or mobile apps, apply for a loan, and interact with us in other ways. We
may collect it from our Affiliates, third party partners or data management companies.
We may collect it from social media accounts such as when you connect to our websites
through such an account. We may collect it from travel agents who provide it to us
on your behalf or other persons who provide your information.
e) TO WHOM DO WE DISCLOSE YOUR PERSONAL INFORMATION?:
We disclose Personal Information to Affiliates, vendors and service providers,
legal and regulatory agencies under certain circumstances, third party product and
service providers, third party partners, and others under certain circumstances. Please
see the "When We Disclose Your Information" section for more.
f) WE DO NOT SELL YOUR PERSONAL
INFORMATION:
We do not sell your Personal Information to third parties for
consideration or compensation.
- Right to Know: You have a right to know what Personal Information
Categories we have collected, used, disclosed or sold about you in the previous 12
months and the purposes of such actions. You have a right to know the sources of collection
of such information and to whom we have disclosed it to for business purposes or a
sale. You also have a right receive a list of the Personal Information we have collected
about you in the last 12 months from the date of your request. You may request any
or all of this information up to two times in a 12 month period. You may exercise
this right by filling out and submitting a Privacy Rights Request Form where one is
available (See 'California Privacy Rights Request Form Link' below) or by
contacting Us using one of the methods listed in the "How Can You Contact Us?"
section of this Privacy Notice.
- Right to Delete: You
have a right to instruct Us to delete certain Personal Information we hold about you.
We will assess your request and determine, under the CCPA, what Personal Information
we are required to delete. If we retain any Personal Information, we will notify you
of what we have retained and why. For information we delete, we will notify you of
the method of deletion. You may exercise this right by filling out and submitting
a Privacy Rights Request Form where one is available (See 'California Privacy
Rights Request Form Link' below) or by contacting Us using one of the methods
listed in the "How Can You Contact Us?" section of this Privacy Notice.
- Nondiscrimination: You shall not incur or be subject to
any price or quality of service difference from Us for exercising any of your rights
under the CCPA. If you feel you have been treated unfairly for exercising any of your
rights under the CCPA, please contact us immediately using one of the methods listed
in the "How Can You Contact Us?" section of this Privacy Notice.
- Verification:
We will require certain information from you to verify your identity as the requestor.
Generally, we will ask you information that we have already collected about you to
provide this verification. For instance, if you submit a "Right to Know" request,
we may ask your name, address, email address, account number if applicable, and phone
number. We reserve the right to ask additional questions and/or to contact you directly
if in our discretion we determine we need additional verification.
- Agents: You
may have an agent exercise your rights on your behalf. If an agent provides a Power
of Attorney in compliance with California Probate Code Sections 4000-4464, We will
process such request. If however, your agent does not provide such Power of Attorney,
we will need you to provide written permission to Us of the agent's right to exercise
your rights in this section on your behalf. Please include your full name, the address
and email associated with your account with Us, your member number if applicable,
the agent's full name and address, and the agent's email. Please send this
permission to privacy@wyn.com. Furthermore, in
addition to your written permission, we may contact you and/or your agent for further
verification of your request.
- California Privacy Rights Request Form
Link: Not currently available; please check the "How Can You Contact
Us" section to submit your request.
How Can You Contact Us?
If after reviewing this Privacy Notice, you have any questions, complaints or privacy
concerns, or would like to make any requests in relation to your Personal Information,
or obtain further information on safeguards used for international transfers please
send an email to our Privacy Officer at privacy@wyn.com
or send a letter to:
Resort Rental, LLC
Endless Vacation Rentals –
Privacy
6277 Sea Harbor Drive
Orlando, FL 32821
If you have a complaint
or concern about how we Process your Personal Information, we will work to address
such concern(s). Also, you may call us at 1-844-724-4444. You may also direct your
complaint/concern to the applicable data protection authority.