Hard Rock Hotel Riviera Maya Heaven-All Inclusive, Puerto Aventuras
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Hard Rock Hotel Riviera Maya Heaven-All Inclusive - Mexico

Puerto Aventuras, Quintana Roo - Mexico 

Property ID: 5703

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Welcome to lavish extras, superlative amenities, and a no limits attitude to match. Welcome to Heaven at the Hard Rock Hotel Riviera Maya, a resort within the resort exclusive to adult guests. Here, we elevate the spirit of Rock & Roll to a status all its own. And you are on the list. RESORT SERVICES: 5 Star accommodations
Casual and a la carte dining. Beverages (alcoholic & otherwise), Delicious snacks, Top-shelf in-room liquor dispenser, 24/7 in-room service, Nightly entertainment , Live entertainment, Free Wi-Fi in-room & resort-wide, Parking Free, Unlimited phone calls to the Continental US and Canada, Private function concessions, Gratuities included.

Check-in Time: 15:00
Check-out Time: 12:00
Check-in Days: Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday

All-Inclusive: Mandatory
This resort is all-inclusive, but the all-inclusive fee is not included in the price and must be paid directly to the resort.

Important Information
  • Minimum age check-in is 18.
  • Min. Occ. 2 adults per unit, additional people at extra cost, max. 4 people per room.
  • Pet Information: Animals are not permitted; could result in forfeiture of the unit and/or other penalties.
  • The program includes all meals, beverages, activities, non-motorized water sports and transportation from & to the airport. 3% state lodging tax already included in fees.
  • Members with vacation ownership in Palace and/or Legendary, cannot confirm a HARD ROCK All Inclusive Collection resort thru RCI.
  • To view the All Inclusive Fees you will be responsible for paying upon check in, click on the AI Fees tab above or visit RCI’s “All inclusive” website AI.RCI.com
  • To receive benefit, please call 1-866-437-5817 or send an e-mail to ai@allinclusivecollection.com
  • Mandatory fee: State Lodging tax is 3% ask resort for currency type.
  • All Inclusive Fees are charged based on the number of guests considering the required occupancy is met. Applicable fees for the minimum occupancy of the confirmed unit will be charged, whether all guests are present during the entire stay or not. Please check occupancy required before confirming.
  • 2015 Promo: Book a reservation from Sep19/2014 thru Jun/30/2015 with Travel Dates from Jan5-Dec16 in 2015 & receive 2,800 resort credits in complete indulgences if you prepay the all inclusive fee at least 30 days prior to check-in; Members with consecutive weeks confirmed can only use up to 2,800 credits per week. Resort Credits usage is subject to 20% tax, payable by member.

* The all-inclusive fees are for reference only. The actual fee amounts can be obtained directly from the resort.

Resort Amenities
Arcade/game room (Onsite)ATM/banking (Onsite)Bar/lounge (Onsite)
Billiards or pool table (Yes)Business center (No)Car Rental (Onsite)
Concierge desk/services (Yes)Conference facilities (Onsite)Currency exchange (Onsite)
Doorman/doorwoman (Yes)Dry cleaning/laundry service (Onsite)Fitness Center (Onsite)
Gift shops or newsstand (Yes)Jacuzzi/Hot tub (Onsite)Languages spoken onsite (English/Spanish)
Laundry facilities (Onsite)Medical facility (Onsite)Multilingual staff (Yes)
Nightclub (Onsite)Onsite - Swimming pool - total number of pools (2)Onsite - Wave pool (No)
Poolside bar (Yes)Post Office (Offsite)Renta de películas (Onsite Movie rental - In unit (fees may apply) – No)
Salon (Onsite)Sauna (No)Spa (Onsite Spa Services – Body treatments/Massage/Nail Services/Facials)
Sport Courts / Grounds (Onsite)Steam Room (Yes)Swimming pool (Onsite)
Television in lobby (Yes)  
Airport Name: Cancun (CUN)
Distance To Resort: 50 Miles/80 Kilometers
Directions To Resort: From the Cancun International Airport, go south on highway 307 towards Chetumal, follow the signs to Puerto Aventuras, passing through Puerto Morelos and Playa del Carmen. Transportation from the airport is included. To confirm the transportation service included, please send an e-mail to the resort at least 10 days prior to the arrival date to transfercancun@ontourdmc.com and provide them with your reservation information like your RCI I.D., Full Name, Resort Confirmed, Airline, Flight Number, Arrival Date & Time and the number of travelers.